RENTAL AGREEMENT CONDITIONS

Multi Serviços Ramos G.R. Lda., hereinafter referred to as the “Lessor”, rents to the Client the vehicle specified on the front of this Rental Agreement. By signing this Rental Agreement, the Client declares that they have read, understood, and agreed to the conditions set out below, which they undertake to comply with.

1. RENTAL

a) The amount payable by the Client shall be in accordance with the public tariff in force or with previously established agreements.

b) Failure to return the vehicle at the agreed time, date, and location will be immediately reported to the competent authorities as a disappearance of the vehicle, and the respective insurance will be cancelled.

c) Payment shall be made in advance by the Client or whenever requested by the Lessor.

d) Any rental extension must be agreed between the Lessor and the Renter, with 24 hours’ prior notice and corresponding payment.

e) In the event of a violation of the mileage limit, the Lessor is hereby authorized to charge the Client an additional amount.

f) The rental excludes: traffic fines incurred by the driver or the vehicle when due to improper use of the vehicle, cleaning, parking fees, and all judicial or extrajudicial expenses arising from non-compliance with vehicle usage rules or violations of the Highway Code.

g) MULTI does not refund fuel.

h) The Client authorizes the debiting of a security deposit amount from their credit card to cover missing fuel, tolls, and/or damages.

i) If the rented vehicle is returned before the final date and time stated in the rental agreement, the Client shall not be entitled to any refund of amounts paid at the time of contract execution.

2. DELIVERY AND RETURN

a) The Client acknowledges that the vehicle is in good working condition and that it was delivered with the corresponding accessories and documents as indicated on the front of this agreement.

b) The Client undertakes to return the vehicle at the agreed location, date, and time, together with all accessories and documents.

c) Failure to comply with the previous clause will subject the Client to the fees and penalties stipulated by the Lessor, payable at the time of vehicle return.

d) Collection of the vehicle from a non-agreed location or abandonment of the vehicle will be subject to a fee determined by the Lessor.

3. CONDITIONS OF USE

a) Outside periods of use, the Client must ensure that the vehicle is properly closed and locked and must not leave documents or keys inside the vehicle, without prejudice to remaining in possession of them.

b) The Client is responsible for the normal maintenance and preservation of the vehicle, its accessories, and documents.

c) The Lessor shall be responsible for mechanical failures of the vehicle, provided that the Client has taken all necessary precautions and made all reasonable efforts to prevent them. In the event of such failures, the Client must immediately notify the Lessor.

d) The vehicle may not be used for:
– Transport of goods (unless the vehicle is specifically intended for that purpose);
– Illegal activities, including violations of applicable laws;
– Pushing or towing any vehicle or trailer;
– Transport of passengers or goods for remuneration;
– Sporting competitions;
– Use by any person under the influence of drugs, medication, or alcohol;
– Use by drivers under 23 years of age or holding a driving licence for less than 2 years;
– Use by any person other than the Client or additional drivers not authorized by the Lessor.

e) The Client shall be personally responsible for the conduct and any damage caused by authorized additional drivers.

4. INSURANCE

a) Prices include unlimited civil liability insurance valid in Portugal, in accordance with the general conditions of the motor insurance policy; however, damage caused to the vehicle remains the Client’s responsibility.

b) An excess (deductible) applies to damage incurred to the rented vehicle up to the stipulated and/or agreed amount and shall be borne by the Client.

c) Occupant insurance for medical expenses, death, or permanent disability in the event of an accident may be established in accordance with the specific conditions of the respective policy.

d) The Lessor declines all responsibility for damage caused to the vehicle or to third parties during the rental period if the Client has deliberately provided false information, namely regarding identity, address, or driving licence. In such cases, no insurance coverage shall apply.

e) Insurance coverage is valid only in Portugal. The Client may request authorization from the Lessor to leave national territory, in which case an assistance fee will apply.

f) Failure to comply with the conditions of use set out in Clause 3 shall result in the total cancellation of insurance coverage, with all related costs borne by the Client.

g) The Lessor declines all responsibility for loss, theft, or damage to property belonging to the Client or third parties transported and/or stored in the vehicle.

h) The included insurance does not cover damage to tyres, windows, locks, loss of keys, or accidents resulting from excessive alcohol consumption or drug use.

5. ACCIDENTS

a) The Client agrees to protect the interests of the Lessor and the Lessor’s insurance company in the event of an accident during the rental period:
– MULTI is not responsible for accidents not reported to the police;
– The vehicle must not be moved or allowed to be moved after the accident until all necessary details have been collected;
– The vehicle must not be abandoned without taking appropriate measures to protect it;
– No admission of fault or liability shall be made;
– Full identification details of the parties involved, insurance details, addresses, and witnesses must be recorded;
– The accident report form must be completed, and the Client must cooperate with the Lessor.

b) If the vehicle is returned with damage requiring repair, the Client shall be responsible for a vehicle downtime fee.

6. DATA PROTECTION – GDPR

The personal data collected under this agreement are processed with the Client’s consent and in compliance with the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Any amendments to the terms of this rental agreement that have not been agreed in writing shall be null and void. Portuguese law shall apply, and the courts of the district of Lagos shall have jurisdiction.